Refund policy

Last updated: 19 August 2026

At Booklings, every order is packed with care — but if something's not quite right, we're here to help.

This policy applies to Booklings Club subscription boxes, one-off Booklings boxes and individual books purchased from our store.

Nothing in this policy limits or excludes any rights or remedies you may have under the Australian Consumer Law.

Change of mind

We don't offer refunds or returns for change of mind once an order has been processed.

For Booklings Club subscriptions, you can manage future renewals through your customer account, including pausing, skipping or cancelling your subscription before your next order has been processed.

Please see our Subscription & Gift Policy for more information about managing your subscription.

Damaged, faulty, incorrect or duplicated items

If an item arrives damaged, faulty, incorrect or duplicated, please email us at hello@booklings.com.au and we'll help put it right.

To help us resolve the issue quickly, please include where possible:

  • your order number;

  • a short description of the issue; and

  • photos showing the problem.

We appreciate customers letting us know as soon as reasonably possible after receiving their order so we can investigate and resolve the issue quickly.

Depending on the circumstances and your rights under the Australian Consumer Law, the appropriate remedy may include a replacement, refund or other remedy available under law.

Missing or delayed orders

Physical orders are sent with Australia Post tracking.

If your tracking hasn't updated for several business days, or your parcel otherwise seems significantly delayed or lost, please email us at hello@booklings.com.au with your order number and we'll investigate with Australia Post and help put it right.

For more information about dispatch, tracking and delivery, please see our Shipping Policy.

Refunds

Where a refund is due, we'll process it back to your original payment method.

Once we've processed the refund, the time it takes to appear in your account will depend on your bank or payment provider.

We'll let you know when the refund has been processed.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law.

Contact us

If you have a question or there's a problem with your order, email us at hello@booklings.com.au and we'll be happy to help.

We generally aim to respond within 1–2 business days.